Contact Us

Your Name

Your email address or phone #

Your message to us:

We also monitor Facebook Messenger and our social DMs if that’s easier for you.

Help & Support

We value all our atendit users

We have made several resources available to help you understand & get the most value out of the atendit system. If you’re still having issue or have questions for us please contact via email, this site, or your preferred social media channel. Our social presences can be found in our footer.

Help Screens

The atendit app has help screens for each screen, accesible via the help icon. For help on a particular screen, look for this icon:

Frequently Asked Questions

Below you can find questions from other atendit users for which we’ve provide our best answers. Please search below and see if you can get help with your own issues or situation.

Frequently Asked Questions (FAQ)

Do I need to activate (turn on) my Sensor?

No, your Sensor is on when you get it, but only transmitting when it is moved.

Are there any circumstances when I might not get my RNA?

Yes. If you are in the app and editing an RNA while walking through the doorway, although the Sensor will transmit, it is possible that your other RNA(s) won’t be triggered.

Will a Sensor or Bluetooth beacon from another source or vendor work with the atendit app?

No, only the atendit Sensor will work. The atendit Sensor is programmed in a certain way to meet the unique requirements of the app functionality.

Can I use atendit to remind me to bring my phone with me when I leave my apartment?

Yes, with some limits. You can set up an RNA to trigger whenever anyone goes through the door (Any Distance). Your phone will produce the atendit ringtone as you start to leave. So if it is in your pocket or purse, you're good to go, but if you hear it somewhere else you know you have forgotten to take it. The limit is your range of hearing and the volume you have the ring set for.

If my phone is turned off will I get RNAs?

No, your phone has to be on, but atendit does not have to be opened to get RNAs, atendit can be off, running in the background or open and you will receive RNAs.

How does atendit know it is me or someone else going through the door?

(the Near vs Far app calculation). Atendit calculates the distance the phone is from the beacon, currently set for 2.5 meters, to determine if it is you at the door. If it sees you are further away when the Sensor is triggered the software assumes it is not you at the doorway. This helps when there are multiple users in the same household or office.

If I delete my Sensor what happens to the RNA I have set up?

The RNA is automatically made “Inactive” (grey slide switch). You can make it active again by performing an Edit and selecting another Sensor. If you relink the same Sensor using the original name, the RNA will not work until you Edit the details of the RNA and select that Sensor and then Save.

Will atendit work when I am away from my home, apartment, office or shop?

No, the atendit Sensor has a transmission range of approximately 100 feet. (Did U Remember To plans to offer a Sensor with a range of 300 feet in the coming months)

If I set an overnight time range, e.g., 11:00 PM to 7:00 AM, what happens if I also set a single day of the week, since this covers two days?

Since all criteria need to be met before a reminder, notice, or alert (RNA) can be issued, you will only receive an RNA on that day of the week. For Example, for a Tuesday only setting, the RNA will only be issued (if a trigger occurs) from midnight to 7:00 AM Tuesday and then from 11:00 PM to Midnight the same day. Consider setting multiple days to cover the overnight(s) you want or just set to all days (Default).

How long does the battery in the Sensor last? Can it be replaced?

The battery lasts 2 - 4 years with moderate use. The Sensor is sealed and as a result the battery is not replaceable.

Why don’t I get multiple RNAs when I move the Sensor again and again?

There is a once every 45 seconds maximum triggering condition in the app program to prevent the RNAs from going off multiple times as you go through the door one time.

Why do I need to leave my phone Location set to Always?

atendit uses the location feature of the phone, so if it is turned off your reminders, notices and alerts (RNAs) will not function.

I accidentally tapped “don’t allow location” and now I can’t set up a Sensor, what can I do?

Close atendit (use your app switcher to fully close the app) then tap your icon to restart atendit. Now select allow Location and when asked tap Always Allow Location.

Do I need to activate (turn on) my Sensor?

No, your Sensor is on when you get it, but only transmitting when it is moved.

How does atendit know it is me or someone else going through the door?

(the Near vs Far app calculation). Atendit calculates the distance the phone is from the beacon, currently set for 2.5 meters, to determine if it is you at the door. If it sees you are further away when the Sensor is triggered the software assumes it is not you at the doorway. This helps when there are multiple users in the same household or office.

How long does the battery in the Sensor last? Can it be replaced?

The battery lasts 2 - 4 years with moderate use. The Sensor is sealed and as a result the battery is not replaceable.

Are there any circumstances when I might not get my RNA?

Yes. If you are in the app and editing an RNA while walking through the doorway, although the Sensor will transmit, it is possible that your other RNA(s) won’t be triggered.

If I delete my Sensor what happens to the RNA I have set up?

The RNA is automatically made “Inactive” (grey slide switch). You can make it active again by performing an Edit and selecting another Sensor. If you relink the same Sensor using the original name, the RNA will not work until you Edit the details of the RNA and select that Sensor and then Save.

Why don’t I get multiple RNAs when I move the Sensor again and again?

There is a once every 45 seconds maximum triggering condition in the app program to prevent the RNAs from going off multiple times as you go through the door one time.

Will a Sensor or Bluetooth beacon from another source or vendor work with the atendit app?

No, only the atendit Sensor will work. The atendit Sensor is programmed in a certain way to meet the unique requirements of the app functionality.

Will atendit work when I am away from my home, apartment, office or shop?

No, the atendit Sensor has a transmission range of approximately 100 feet. (Did U Remember To plans to offer a Sensor with a range of 300 feet in the coming months)

Why do I need to leave my phone Location set to Always?

atendit uses the location feature of the phone, so if it is turned off your reminders, notices and alerts (RNAs) will not function.

Can I use atendit to remind me to bring my phone with me when I leave my apartment?

Yes, with some limits. You can set up an RNA to trigger whenever anyone goes through the door (Any Distance). Your phone will produce the atendit ringtone as you start to leave. So if it is in your pocket or purse, you're good to go, but if you hear it somewhere else you know you have forgotten to take it. The limit is your range of hearing and the volume you have the ring set for.

If I set an overnight time range, e.g., 11:00 PM to 7:00 AM, what happens if I also set a single day of the week, since this covers two days?

Since all criteria need to be met before a reminder, notice, or alert (RNA) can be issued, you will only receive an RNA on that day of the week. For Example, for a Tuesday only setting, the RNA will only be issued (if a trigger occurs) from midnight to 7:00 AM Tuesday and then from 11:00 PM to Midnight the same day. Consider setting multiple days to cover the overnight(s) you want or just set to all days (Default).

I accidentally tapped “don’t allow location” and now I can’t set up a Sensor, what can I do?

Close atendit (use your app switcher to fully close the app) then tap your icon to restart atendit. Now select allow Location and when asked tap Always Allow Location.

If my phone is turned off will I get RNAs?

No, your phone has to be on, but atendit does not have to be opened to get RNAs, atendit can be off, running in the background or open and you will receive RNAs.